Cancellation & Refunds policy

There can be various circumstances, where a cancellation could be necessary. Any cancellation has to be made in writing per email to info@calmada-expedition.com with full name, date of the tour and reference number. For any cancellation, the following refund policy applies

Cancellation by Calmada Expedition

If we must cancel your expedition for any reason beyond our control, you will receive a full refund. This covers all cancellations initiated by the company, including operational or unavoidable issues.

Cancellation by weather

If adverse weather causes a postponement, the coast guard will decide if the vessel may depart. In such cases:

• We offer an alternative departure date the next day.

• If you decline, you'll receive a refund minus 5,000 PHP.

• If the coast guard denied on both dates, 5,000 PHP is non-refundable; the rest will be refunded.

This policy aims to balance client assurance during unforeseen events with operational sustainability.

Cancellation by Client

In case your plans have changed and you would like to cancel the tour, the following cancellation policy applies

• In case the cancellation is made more than 30 days before the tour departs, a cancellation of 5,000 PHP is being applied, the rest of the deposit will be refunded

• In case the cancellation is made less than 30 days but more than 48 Hours before the tour departs, a cancellation fee of the deposit is being applied (50%)

• In case the cancellation is made less than 48 Hours before the tour departs, no refunds will be made

• In case of no-show, no refunds will be made